• Installation
  • System Requirements
  • Installing PalmPilot Desktop 2.1 Upgrade from the Palm Computing Website
  • Installing PalmPilot Desktop 2.1 Upgrade Using 3.5" Disks
  • Cannot Find PalmPilot Software
  • Cannot Install Word or Excel Macros for PalmPilot Desktop
  • Verify a Successful Upgrade
  • HotSync Manager 2.0.1 not Installed
  • Installing System OS Update v. 2.0.4 to the PalmPilot orgnaizer
• Microsoft Word 97 and Excel 97 Compatibility
• PalmPilot Mail Enhancements
  • QUALCOMM Eudora 3.0.1 (32-bit)
  • Lotus cc:Mail with Multiple Text Items
  • Moving PalmPilot Desktop Data to another Directory
  • Microsoft Exchange 4.0 clients and PalmPilot draft mails
• PalmPilot Expense Enhancements
  • Microsoft Excel 97 Support
  • Mileage in Expense Report is now converted properly
• HotSync Manager Enhancements
  • HotSync Manager 2.0.1
  • HotSync Manager 1.1 on Windows 95 systems

System Requirements

• Windows 95 or Windows NT 4.0
  
• PalmPilot Desktop 2.0 with HotSync Manager 2.0
• IBM-compatible 386 PC or higher
  
• 8 MB RAM minimum (16 MB recommended)
  
• 10 MB available hard disk space for Windows 95/NT 4.0
  
• One available serial port
  
• Mouse

Installing PalmPilot Desktop 2.1 Upgrade from the Palm Website

• Download the .zip or .exe file from the Palm website:
  • ppilot21.zip (1.8 MB)
  • ppilot21.exe (1.8 MB, Self-extracting ZIP file for Windows users only).
• If you have downloaded the .zip file, extract the upgrade files by using a standard unzip utility. If you have downloaded the .exe file, extract the upgrade files by double-clicking on the ppilot21.exe file.
• Close and exit any open Windows programs, including HotSync Manager, and disable any virus-scanning software.
• Remove the PalmPilot organizer from the cradle.
• Double click on Setup.exe and follow the on-screen instructions.

Installing PalmPilot Desktop 2.1 Upgrade Using 3.5" Disks

• Close and exit any open Windows programs, including HotSync Manager and disable any virus-scanning software.
• Remove the PalmPilot organizer from the cradle.
• Insert the SETUP disk into your 3.5" floppy drive.
• Select Run from the Program Manager File menu or the Start menu.
• Type A:SETUP or B:SETUP.
• Then click OK to begin the SETUP procedure.
• Follow the on-screen instructions.

Cannot Find PalmPilot Desktop Software

If you do not have a copy of PalmPilot Desktop 2.0 installed on your computer or if it is not installed properly, Setup will not install the upgrade.

To correct this problem, install a complete version of PalmPilot Desktop 2.0 included with your PalmPilot organizer.

Or reinstall PalmPilot Desktop following the procedures below:

• Backup your data by performing a HotSync synchronization.
• Select "Uninstall PalmPilot Desktop" from the PalmPilot Desktop program group/folder.
• Reinstall the PalmPilot Desktop program by double-clicking on Setup.exe on the PalmPilot CD or Setup disk.

Cannot Install Word or Excel Macros for PalmPilot Desktop

When you install PalmPilot Desktop, if Microsoft Word is running or is not installed on your computer, you will receive an error message indicating that the macro files will be installed in your PalmPilot Desktop directory.

To ensure successful installation of the macro files, close Microsoft Word or Excel and reinstall the upgrade.

Note: This upgrade includes Word and Excel macro files that are compatible with Microsoft Word 97 and Excel 97. This means that the drag-to feature in PalmPilot Desktop will work with Microsoft Word 97 and Excel 97 after you install the upgrade.

The upgrade installer will detect the version of Word and Excel installed on your computer and copy the appropriate versions of the macros accordingly.

If you reinstall Office 95 over Office 97, run the upgrade again to install the correct macro files.

Back to top

Verify a Successful Upgrade

To verify that the upgrade has been successfully installed, look in the About box of PalmPilot Desktop and HotSync Manager for the updated version numbers.

On a Windows 95/NT 4.0 system, the PalmPilot Desktop version number should be updated to version 2.1, and the HotSync Manager version number should be updated to version 2.0.1.

Back to top

HotSync Manager 2.0.1 Not Installed

If you are currently running HotSync Manager 2.0, after you install this upgrade, HotSync Manager should be updated to version 2.0.1. Look in About box of HotSync Manager for the version number. If it is not updated, make sure you close HotSync Manager and all opened dialog boxes before you reinstall the upgrade.

Back to top

Installing System OS Update v. 2.0.4 to the PalmPilot Organizer

The Palm OS v2.0.4 software update includes several enhancements and fixes to the Palm v2.0 operating system. The update includes the following:

• Improves battery life.
• Balances the "tap" sensitivity on the PalmPilot screen.
• Handles alarms properly even after the application (that generated the alarms) is deleted.
• The PalmPilot Professional organizer responds to "Ping" commands properly.

Users may run either the Windows or Macintosh version of the PalmPilot Install Tool included with the PalmPilot Desktop software to install the update.

To install this update*:

1. Select the PalmPilot Install Tool in the PalmPilot Desktop program folder.
2. Select the correct user name from the "User Name" list.
3. Click the Browse button.
4. Double-click on the Update directory
5. Double-click on the v2.00 directory
6. Double click on the upd204.prc file.
7. Click Install.
8. Click Exit.

During the next HotSync synchronization, the new system software automatically downloads to your PalmPilot organizer.

*Please refer to page 149 of the PalmPilot Handbook for more details.

Back to top

Microsoft Word 97 and Excel 97 Compatibility

This software release updates your PalmPilot Desktop 2.0 to 2.1, which is compatible with Microsoft Word 97 and Excel 97. This means that the drag-to feature in PalmPilot Desktop 2.1 will work with Word 97 and Excel 97. In addition, the Expense launcher in PalmPilot Desktop 2.1 will now work with Excel 97.

Note: If you drag a large number of records to the Excel icon in the PalmPilot, you may notice that while the records are pasted into Excel, the screen flickers and the speed may be slower compared to dragging to earlier versions of Excel. We are currently working on improving the drag-to speed.

Additional Note: Do not perform a HotSync synchronization while records are being transferred to Word or Excel. This operation will cause unpredictable results.

Back to top

QUALCOMM Eudora 3.0.1 (32-bit)

PalmPilot Desktop 2.1 (Professional Edition) now lists QUALCOMM Eudora 3.0.1 as a supported e-mail system. To successfully synchronize the PalmPilot Mail with QUALCOMM Eudora 3.0.1, follow these steps:

• Contact QUALCOMM to obtain QUALCOMM Eudora Pro or Light version 3.0.1.
• Launch QUALCOMM Eudora.
• Select the Tools menu and choose Options.
• Scroll down the Category box and click on MAPI.
• Choose "Use QUALCOMM Eudora's MAPI server: When Eudora is running". Note: If you choose the option "Always", you will not be able to launch MS Exchange on your system until you change this option.
• In PalmPilot Desktop 2.1, Select Custom from the HotSync menu.
• Highlight Mail and click the Change button.
• Select Eudora 3.0.1(32-bit) from the "Synchronize with" drop-down menu.
• Click OK.

Lotus cc:Mail with Multiple Text Items

With this upgrade, PalmPilot Mail application now properly synchronizes and downloads e-mails with multiple text items generated by Lotus cc:Mail.

Back to top

Moving PalmPilot Desktop Data to another Directory

You can now move PalmPilot Desktop data to another directory, from the default Pilot directory, without affecting the Mail synchronization.

Back to top

Microsoft Exchange 4.0 clients and PalmPilot Draft Mails

This upgrade fixes the synchronization problem with Microsoft Exchange 4.0 e-mail clients when draft mails exist on the PalmPilot Professional organizer.

Back to top

PalmPilot Expense Enhancements

Microsoft Excel 97 Support

The updated PalmPilot Expense modules now support Microsoft Excel 97. Clicking on the Expense launcher in PalmPilot Desktop 2.1 launches Office 97 Excel and automatically generates an expense report if expense data exists.

Back to top

Mileage in Expense Report is now converted properly Mileage entered in an expense report is properly treated as mileage data instead of currency data.

Back to top

HotSync Manager 2.0.1

This release updates HotSync Manager 2.0 to 2.0.1. HotSync Manager 2.0.1 properly backs up 3rd party add-on application databases.

Back to top

HotSync Manager 1.1 on Windows 95 Systems If you are using Pilot Desktop 1.0 and HotSync Manager 1.1 on a Windows 95 system, this upgrade will only update the backup conduit so that it will properly back up 3rd party add-on application databases.

If you are using a PalmPilot organizer (Personal or Professional Edition), we recommend that you upgrade to the complete version of PalmPilot Desktop 2.1. Install PalmPilot Desktop 2.0 that comes with the PalmPilot organizer. Then install this upgrade.

Back to top

Upgrade to Palm Desktop v3.0 software
If you are currently running PalmPilot Desktop 2.0 software on your Windows 98/95/NT 4.0 PC, you may want to upgrade directly to Palm™ Desktop v3.0. You can use the Palm Desktop 3.0 software in conjunction with any Palm handheld. For details, see the Palm Desktop 3.0 download page.

Disclaimer
International Users – The PalmPilot Desktop 2.1 Upgrade is for English versions of the PalmPilot Desktop only. Localized versions are NOT supported.

The PalmPilot Desktop 2.1 Upgrade is not a complete version of PalmPilot Desktop software and only updates some modules of the program. This upgrade adds Microsoft Word and Excel 97 support to your PalmPilot Desktop 2.0 for Windows 95 and NT systems. In addition, the upgrade includes QUALCOMM Eudora 3.0.1 as a supported e-mail system for the PalmPilot Mail application. Please refer to the information below for other enhancements and fixes included in this software upgrade.

The Palm OS™ v2.0.4 update is also included in this upgrade but must be installed separately. See the section entitled "Installing System OS Update v2.0.4 to the PalmPilot organizer" for more information.