Problem:
This update fixes a problem where HotSync Manager 4.0 for Windows may timeout during a HotSync operation over USB when a conduit takes a lengthy period of time to respond (often when synchronizing with a conduit that accesses a database over the web). This problem only occurs with HotSync Manager 4.0 for Windows and does not affect those synchronizing with a Mac.

Handheld Requirements:
This is a software problem that only occurs when synchronizing with the USB universal cradle that comes with m500 and m505 handhelds. Nothing is wrong with your Palm handheld or the cradle.

Software Requirements:
It is only necessary to install this updater if you have HotSync Manager 4.0 for Windows installed (included if you installed Palm Desktop 4.0.1 for Windows software). The installer will check to see if you have HotSync Manager 4.0 installed.

Language Requirements:
This Update is for use with the English language version of HotSync Manager v4.0 ONLY. Use of this update with any other language versions of Hotsync Manager 4.0 is unsupported. A separate solution for non-English versions of Hotsync Manager v.4.0 (French, Italian, German, Spanish and Japanese) will be available soon.

1. Download either HSUpdate401.zip (1.23 MB ZIP File) file or HSUpdate401.exe (1.33 MB EXE File).
2. If you downloaded the .zip file, extract the software files using a standard unzip utility.
3. Exit any open Windows programs (including the HotSync® Manager application), and disable any virus-scanning software.
4. Remove your Palm handheld from its cradle, or detach it from the cable.
5. If you downloaded the .zip file, double-click the unzipped HSUpdate401 folder. Then double-click the HSUpdate401.exe file.
6. If you downloaded the .exe file, double-click the HSUpdate401.exe file.
7. Follow the on-screen instructions for installing the software.

Information on removing the Palm Desktop:

Before you remove Palm Desktop from your computer, you may want to back up your data first.

Creating a backup of Palm Desktop:

1. Right click on "My Computer". A menu will appear.
2. Left click on "Explore". The "My Computer" screen will appear.
3. Locate and left click on your hard drive (Usually under c:\)
4. On the column to the right, locate an empty space (away from other folders) and right click. A menu will appear.
5. Select "New". From this menu select "Folder".
6. A new folder will appear. Name this folder "PalmBak"
7. Locate and left click on the "Palm" folder.
8. On the column on the right, highlight any folder by left-clicking once.
9. Hold down the control key will pressing the "A" key. All the folders will then be highlighted.
10. Right click on the highlighted folders. A menu will appear.
11. Select "Copy" from the menu.
12. Locate and right click on the "PalmBak" folder in the left hand column.
13. A menu will appear. Select "Paste" from the menu.
14. The contents from the "Palm" folder will then be copied into the "PalmBak" folder.

To remove Palm Desktop from your PC, perform the following procedure:

1. Left-click the Windows Start button at the bottom left corner of the screen. A pop-up menu appears.
2. Select Settings.
3. Select Control Panel.
4. Double-click the Add/Remove Programs icon. A window appears with a list of all of the applications currently installed on the PC.
5. On the Install/Uninstall page (which opens by default), select Palm Desktop.
6. Click Add/Remove. A confirmation window appears, asking if you are sure that you want to remove the application.
7. Click Yes. A window appears, indicating that Palm Desktop has been successfully removed from your PC.
8. Palm Desktop and the Palm Folder containing your user data have been completely removed and you are ready to reinstall the software.

1. Reinstall Palm Desktop from the CD that came with your m500 or m505 handheld.