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PalmES: Enterprise Support
 PalmES: Enterprise Support


Support made simple

Palm offers a variety of support programs for business customers.

Palm understands you whether you are a small business or a large enterprise, whether you are just now considering mobility or are a veteran, and whether you have strong in-house IT capabilities or rely on third-parties.

Our support programs are designed to meet your needs, whether you intend to completely outsource the management of your mobile solution or are just looking to augment your current capabilities with specialized support services.

Incident Based Support
Direct Access
A direct line to Palm's Business Support Center for business customers to call when they need assistance with a specific number of instances.
Complimentary Technical Support Voucher Program
Limited offer by invitation only.
   
Support Bundles
Subscription Mobility
Buy or rent your device via an online procurement tool and receive unlimited technical support, managed repair services and valuable management reports, for various devices and carriers.
Custom Contracts
Customers with over 500 devices can choose from Palm's menu of support offerings to purchase ala carte or as a custom support bundle.
   
Training
Training for Help Desk Professionals
Train your IT Helpdesk on how to support smart phone devices and bring your IT Helpdesk up to date on the latest field-identified issues and troubleshooting best practices.
Training for End Users
Increase end user productivity through tips and tricks training, as well as providing smart phone device functionality overviews using methods convenient to busy professionals.
   


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