Press Room
Palm Enhances Support Offerings for Enterprise and SME Deployment of Handhelds in Australia
Enterprise Hardware Service Program to Help Companies to Effectively Deploy Mission-critical Palm Handheld Solutions
SYDNEY, Jan. 31, 2002 - Palm, Inc. (Nasdaq: PALM), a pioneer
in the field of mobile and wireless Internet applications
and a leading provider of handheld solutions, today announced
that it has enhanced its enterprise service offerings in Australia
to make it easier and more cost-effective for companies to
manage and support Palm™ handhelds solutions.
The latest offering, the Palm Enterprise Hardware Service
Program, is tailored to the needs of business customers in
Australia. It features a selection of hardware exchange ("hot-swap")
options, allowing companies to retain control of mission-critical
hardware. Companies joining the Enterprise Hardware Service
Program benefit from the availability of onsite hot-swap units
for Palm branded handhelds.
"Palm’s goal is to aid companies in servicing and
supporting Palm handhelds in their organisation," said
Craig Will, vice president, Asia Pacific, Palm, Inc. "Our
Enterprise Hardware Service Program provides the convenience
of onsite-replacement of Palm handheld units, and we believe
this is significant in further enabling companies to effectively
deploy Palm handhelds."
All past and present Palm branded handhelds that are, or were,
available for purchase in Asia Pacific are eligible for inclusion
in the program. Enterprises must register each unit individually
when joining the program to ensure eligibility.
Other key features of the program include unlimited repairs
for registered units, and web-based tracking of service order
and repair status using the Palm Web Tracker.
Multiple Support Offerings for Flexibility
The Enterprise Hardware Service Program features five packages,
intended to meet the varying needs of business users in Australia.
These packages cater to Palm handheld deployments scaling
from 100 to 1,000 units, allowing customers to select the
option that best suits their needs.
Each package also provides for coverage of non-warranty items,
such as breakage of screens or casings.
Pricing and Availability
The Palm Enterprise Hardware Service Program is available
for an annual fee starting at US$36 per device for customers
with between 100 and 199 registered units.
The program is available through enterprise reseller and systems
integrators, including those announced today under Palm’s
Enterprise Alliance Program (please see today’s related
announcement, "Palm Aligns with Leading Integrators of
Handheld Computing Solutions in Australia and Asia Pacific").
Further information about the Enterprise Hardware Service
Program is located at www.palm.com/au/solutions/enterprise/.
Business users can continue to take advantage of Palm's standard
customer-care and repair offerings, which are open to all
Palm customers.
About Palm, Inc.
Palm, Inc. is a pioneer in the field of mobile and wireless
Internet solutions and a leading provider of handheld computers,
according to IDC (December 2000). Based on the Palm OS®
platform, Palm's handheld solutions allow people to carry
and access their most critical information with them wherever
they go. Palm(TM) handhelds address the needs of individuals,
enterprises and educational institutions through thousands
of application solutions.
The Palm OS platform is also the foundation for products from Palm's licensees and strategic partners, such as Franklin Covey, HandEra (formerly TRG), Handspring, IBM, Kyocera, Sony, and Symbol Technologies. Platform licensees also include Acer, Garmin, Nokia and Samsung. The Palm Economy is a growing global community of industry-leading licensees, world-class OEM customers, and more than 160,000 innovative developers and solution providers that have registered to develop solutions based on the Palm OS platform. Palm went public on March 2, 2000. Its stock is traded on the Nasdaq national market under the symbol PALM. More information is available at www.palm.com
Palm OS is a registered trademark, and Palm is a trademark of Palm, Inc. or its subsidiaries.
