Common Questions
Answers to common questions about Customer Support.
I can't seem to get my Palm smartphone or handheld
to turn on. I don't want to send it in for repair
unless I know for sure that it is not functioning correctly.
How can I check this out?
There are a number of situations where your
handheld or smartphone may seem non-functional and in need
of service. Most of these problems are easily fixed and do
not require actual repair of your device. Many solutions are
located on our Support page. If your Palm device will not turn on, please see
the troubleshooter page for more assistance.
The screen on my Palm handheld or smartphone
is broken. How can I get it repaired?
Customer Care can provide assistance in arranging
repair for a Palm product that has experienced physical
damage. For contact information, click
here. For more information on our service options, please
see click here.
What is the warranty on my device?
Please visit Warranty
Support for more information.
Is there any way that I can trade in my old
organiser for a newer model?
Palm does not have a trade-in program for
older models to be exchanged for newer models at this time.
However, from time-to-time we run promotions on our range of products and accessories.
How can I order a replacement manual or handbook?
Palm manuals are available for download from
our Web site at no charge. Please visit Palm
support and select your device.
Looking for email support?
We've moved to Live Chat support, which provides instant online communication with an agent.
