Palm

A Note to Children and Parents

Palm does not intentionally seek to collect information from children. If you are under the age of 18, you may only access our website and services and send information about yourself to us or anyone else with the permission and involvement of a parent or legal guardian.

Palm recommends that parents take an active role in their children's use of the Internet and we encourage you to talk to your children about safe and responsible use of their personal information while using the Internet.

Your Privacy

This privacy policy applies to European customers only. Palm Europe Limited (English company no. 03903962 / registered address: 100 New Bridge Street, London, EC4V 6JA) and its affiliated companies (details available here) are committed to respecting your privacy. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. That's why we have put a policy in place to protect your personal information. You may always visit our site and browse without giving us any personal information. Please read on for more details about our privacy practices.

What information does Palm collect and how do we use it?
At times we may request that you voluntarily supply us with personal information. Generally, this information is requested when you register for an online service or when you provide information in connection with an online transaction. For example:

When you place an order, register your Palm product with us or register for certain services, we may ask you for information including your name, e-mail address, shipping and billing addresses, telephone number, and credit card information. This is in order to process your order and provide services to you.
When you enter a contest or other promotional event, we may ask for your name, address, telephone number and e-mail address so we can administer the contest and notify winners.
If you choose to give us personal information that we or our service providers may need to correspond with you, process a credit card order, or deliver a product or service for example, it is our intent to let you know how we will use such information.
Palm, its service providers, and vendors providing products or services through our website may use your personal information: to operate our website and/or effect your transactions; to create and share reports about your transactions among themselves; and to perform credit and fraud screening services for transactions between you and us and/or others.
We intend to continue improving the content and function of palm.com and the products and services we offer. For this reason, we monitor customer traffic patterns and usage to help us improve the design and layout of our site, our products and services and to provide content of interest to you.
We may also use your personal information to keep you informed about other products and services where you have consented to this. If you tell us that you do not wish to have your information used as a basis for further contact with you, we will respect your wishes.
We may share your personal information with selected companies, service providers, sub-contractors, agents, distributors and affiliated companies for the above purposes.

How does Palm protect consumer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, we take steps to protect the customer data we collect from unauthorized access, disclosure, alteration, or destruction.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive so that the website can remember who you are. Our cookies enable us to provide you with a more personalised service (for example, customising web pages to highlight products that may be of interest to you). Most web browsers automatically accept cookies, but you can usually delete existing cookies from your browser and change your browser options to choose not to receive cookies in the future. To find out how to delete cookies or change your browser options, please click here.

Will Palm disclose the information it collects to outside parties?
Palm may store and disclose personal information as allowed or required by applicable law. In addition, Palm may also disclose personal information where this is necessary: (a) to protect the rights, safety or property of users of our website, the public, Palm, our affiliated companies or our service providers, sub-contractors, agents, distributors and selected companies; (b) to conform to legal or regulatory requirements; or (c) on any reasonable request of a law enforcement, government or regulatory body.

Provided you have given us your consent to do so, Palm may under certain circumstances choose to trade, sell or rent your personal information to selected third parties. These third parties may contact you about technology, telecommunications and/or other related products and services that they think may interest you. Palm may, for the purposes of market research, also provide aggregate statistics about our customers, sales, traffic patterns, and related information to reputable third-party vendors, but these statistics will not include any personally identifying information.

Contact
Palm would like to keep you informed about products and services that may be of interest to you. Palm may use your information to contact you (including by email and/or telephone) to provide you with newsletters that you have requested and information about products and services of Palm and selected third parties. Palm may also disclose your information to such third parties for these purposes.

Transfers of Data.
Because Palm operates globally, we make information we gather available to our worldwide affiliated companies, whose details can be accessed by clicking here. Please note that the personal information that you provide may be transferred outside the European Economic Area and stored in the USA and other countries for use by Palm and its affiliated companies for any of the purposes described above. Levels of data protection may vary in different countries, and countries outside the European Economic Area may offer lower standards of data protection, but Palm will make all reasonable efforts to keep your personal information secure. By using our website and/or services and providing us with your personal information, you consent to these transfers. You also agree that your personal information may be transferred to any person who acquires the whole or any part of the Palm business in the future.

Your consent.
By using our website and/or our other services, you consent to the collection and use of your information by Palm and its affiliated companies as described in this privacy policy. We may from time to time update this privacy policy and we recommend that you revisit this page from time to time so that you are always kept informed of what data we collect, how we use it, and under what circumstances we may disclose it. If you continue to use this site and/or our other services following the posting of changes on this page, you will be deemed to have read and agreed them.

Your rights.
You have the right to access any personal data that we hold about you (which may be subject to a fee specified by law), to raise questions about our use of your personal data and to require us to correct any inaccurate personal data that we hold about you except where the law requires otherwise. You also have the right to unsubscribe from promotional materials that we and/or our selected third parties send you.

If you wish to exercise these rights:

to unsubscribe from promotional materials that we and/or our selected third parties send you, please update your preferences by visiting our Information Sharing Options page;
to access, raise questions about, or correct personal data that we hold about you, or if you want to contact us for any other reason, please write to us at Palm Europe, Buckhurst Court, London Road, Wokingham, Berkshire, RG40 1PA.

Tell us what you think.
Our goal is to respect your privacy. To help us improve our privacy policies, please give us your feedback. We welcome your comments and questions.